Grievance Policy
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The TAP program staff is committed to providing quality training/consultation to all organizations engaging in the TAP Agency-Partner relationship. However, on occasion, Agency-Partners may feel that their needs have not been addressed or may not agree with a decision. TAP staff is committed to prompt resolution of all such situations, hopefully at the level where they occur.
The following procedure has been developed to address these situations:
STEP 1:
All Agency-Partners should try to resolve any disagreement directly with the staff member or TAP-Consultant involved. Whenever possible, this should occur immediately. If follow-up is necessary, it will usually take place within 14 days. Follow up may be in person, on the telephone or in writing.
STEP 2:
If the situation is not resolved the Agency-Partner should ask to speak with the staff member's or TAP-Consultants supervisor. Within the Training Institute this is the TAP Program Manager (supervises TAP-Consultants) and the Deputy Director in the Training Institute (supervises TAP-Program Manager). This person will attempt to resolve the situation. If further follow-up is necessary it will usually take place within 14 days. Follow-up may be in person, on the telephone or in writing.
STEP 3:
At this point, if the situation remains unresolved, the Agency-Partner will be encouraged to submit a grievance in writing and will be asked to describe the area of concern and to include steps that have been taken to resolve the situation.
If that fails to resolve the situation, the Agency-Partner should request an appointment with the Director of the Training Institute. The Director of the Training Institute will schedule a meeting usually within 14 days. The Agency-Partner will receive notice of the Director's decision or finding within 30 days of the meeting.
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NOTE:
Agency-Partners have the right to have a representative(s) of their choice act as an advocate and observe at anytime during the grievance process. A representative may also be a formal advocate such as an attorney or other representative. NDRI, Inc., The Training Institute has the right to have involved staff or consultants present during the grievance process. NDRI, Inc., The Training Institute may be represented by an attorney.
Grievance steps 2 and 3 will be noted in Agency Partner's program file. An Agency Partner may request a copy of related documents from their program file either prior to or subsequent to a grievance procedure. Agency Partners who file a grievance will not be treated differently or denied prior mutually agreed upon work plan training/consultation unless a suspension or termination of service is recommended by the TAP-Program Manager. If suspension or termination is recommended, this suspension or termination will continue until the grievance is either resolved or a final decision (STEP 3) is reached.
All grievances will be reviewed by the Deputy-Director and Director of the Training Institute.
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